Interior & Exterior Door Limited Warranty

Follow these links to view door handling and glass care tips.

When This Warranty Applies

This warranty extends only to the original purchaser at retail, and is effective for one year from the date of sale to the original purchaser. This is the sole express warranty with respect to your door. Employees and representatives of Woodport Doors LLC are not authorized to alter or modify this Limited Warranty. Any other warranty arising by operation of law is also limited to a term of one year from the date of sale to the original purchaser at retail. Any doors over 8′ in height or over 3’6″ in width, are not covered under Woodport Doors LLC’s warranty.

Our warranty only applies if the door is finished in strict compliance with the handling and finishing instructions provided with your product and also available online.

Limits on Damage

In no event shall Woodport Doors LLC or its suppliers be liable for any direct, indirect, punitive, economic, commercial, consequential, incidental, or special damages resulting from use or loss of use or the performance or non-performance of Woodport Doors LLC or from the breach of this warranty whether such liability is asserted on the basis of contract, tort, or otherwise.

Woodport Doors LLC total liability under this warranty will not, under any circumstances, exceed the actual total price paid by the original purchaser for the door. If Woodport Doors LLC elects to replace the door and the defective door is of a model or pattern that has been discontinued or is not available in your locale, Woodport Doors LLC reserves the right to replace the defective door with a similar door of a different model and/or pattern.

Obtaining Warranty Service

To obtain warranty service, return your door to the retailer from whom the door was purchased. You must be able to prove the date the door was purchased in order to verify that it is still under warranty. Your dated sales receipt is adequate proof of the date of purchase. If corrective measures are not taken promptly, contact:

Woodport Doors LLC
Attn: Customer Service
1275 Industrial Drive
Shawano, Wl 54166
715-526-2146

Exclusions

• water, flood, fire, earthquake
• insects • pets • misuse
• abuse • accidents • improper maintenance
• extreme environmental conditions
• excessive or insufficient humidity or moisture
• failure to follow all manufacturer’s specific written installation instructions
• alterations to original manufactured products
• movement or shrinkage of finished panels
• damage or malfunction caused during transportation
• door flex at stile and rail joints. Components are joined together using glue and dowel pins, which allows for flex at joints when under pressure. This is a natural occurrence and is not considered a defect.
• natural variations in wood tone, color or grain; warping of less than 1/4″ in the plane of the door measured as deviation from a straight edge; bow or non-alignment in the frame or jamb; or surface grain separation. Warp discovered more than 30 days after receipt of product will be considered an effect of environment and not covered under this warranty.
• unsatisfactory service or appearance caused by failure to follow the handling and finishing instructions.
• pattern glass, including, but not limited to, Frosted and Frit glass, for all interior and exterior applications, must be taped off and properly covered by the user finishing the slab/unit. Woodport Doors LLC does not warranty any incident involving: stain, paint, primer, or clear coat that distorts or blemishes the patterned glass.

Limits of this Warranty

Any attempt to repair, replace, or refinish the door prior to Woodport Doors LLC inspection and authorized repair actions will void this warranty. No distributor, dealer, installer, agent, sales person, or Woodport Doors LLC sales representative is authorized to change or increase the terms or coverage of this warranty program. Certain conditions, exclusions and limitations set out in this warranty are not permitted or effective in some states. Some of the conditions, exclusions and limitations may not apply to you. This manufacturer warranty replaces any legal warranty otherwise applicable within the limits permitted by law.

Limits of this Warranty continued:

The preceding paragraphs are set forth by Woodport Doors LLC sole obligations under this warranty. This warranty is in lieu of all other representations, collateral agreements, conditions or warranties of any kind, whether expressed or implied, including without limitation any condition or warranty as to merchantability, fitness for a particular purpose, durability/suitability, quality, condition, or any condition or warrantor arising by statute or otherwise in law or equity or from a course of dealing or usage of trade. There are no warranties which extend beyond the face hereof.

Manufacturing & Structural Warranty

Woodport Doors LLC warrants to the original purchaser against any manufacturing defects for a period of one year from the original date of retail purchase.

Bifold Units

Bifold units must have pilot holes drilled prior to attaching hardware to ensure the screws are not causing the stile edge to crack from stress.

Exterior Doors

Exterior door Handling and Finishing Instructions vary from Interior in some aspects. Pay special attention to the additional requirements and finishing as this will affect the warranty.

Handling

• Do not subject doors to extreme heat, dryness or humidity. Wood will warp when exposed to these factors.
• Store wooden doors inside, on a flat, level surface in a dry, well-ventilated building and always keep them covered. Following these instructions will prevent shape and color distortion of your custom millwork.
• Allow doors to reach room temperature and stabilize 24 hours before installing. This allows for the humidity levels within the wood to acclimate with the new surroundings.
• Remove film from French doors with caution. The tempered glass is sensitive and could scratch by using sharp objects or abrasive cleaners.

Exterior doors have additional requirements. The protection and related exposure of your exterior door is a major factor in the maintenance required to increase the longevity of your door. To maximize the protection of your door, several factors need to be considered. Door type, exposure, color choice, and use of a storm door all impact the durability of the door. The following are guidelines for maintenance and installation of your door.

Storm Doors

Storm doors provide additional protection for exterior doors in many environments. They primarily shelter the door from rain and wind, and doors with low-E glass will provide protection from UV rays. In hot climates and southern or western exposure applications, a storm door may not be a good choice. A storm door allows for heat to build up between the two doors and cause substantial damage like warping, color fading, cracking, and wood joint separation. A storm door used over a dark colored exterior door can accelerate heat build-up even more. Vented storm doors should be selected in these situations to relieve the excess heat build-up.

Overhang

An overhang is required for the protection of your wood exterior door. Overhangs will protect the door’s finish and reduce the need for refinishing. Overhangs also help keep the weather out of a home. The correct overhang for a Woodport Doors LLC exterior door is the depth (D) of the overhang is equal to half the height (H), therefore D=1/2 x H. The height is the measurement from the bottom of the door to the overhang. For example, if the height from the bottom of the door to the overhang equals 10 feet, then the overhang should extend out 5 feet. Doors installed meeting these requirements still require finish maintenance and may need to be refinished every two to five years.

Color Choice

Regardless of the species of exterior wood door purchased, color choice may affect how quickly the door weathers and overall longevity. Darker colors will absorb more heat than lighter colors. A general guideline is that if you cannot hold your hand on the door face for more than 30 seconds, the door is too hot. These extreme temperatures can cause damage to the door, including deteriorating the finish and color fading. In addition, the extreme temperature changes can also cause the door to warp, crack, or stick due to expansion and contraction. Any exterior Woodport Doors LLC door painted BLACK will void the door warranty.

Understanding Humidity

Wood absorbs and loses moisture to balance its moisture content to the humidity and temperature of the air. This causes wood to expand and contract as the moisture level changes; however it does not contract or swell equally in all directions. The thickness and width of lumber is more prone to the effects of moisture and climate change rather than insignificant changes in length. These effects fluctuate from one species to another.

• Proper humidity levels in the range of 35% to 50% should be maintained throughout site storage, installation and use.
• The density of the wood can affect the extent of the expansion and contraction. Choose a wood species with a lower dimension change coefficient for homes in high risk areas.
• Severe dryness or excessive moisture will cause problems in panel contraction or expansion, joint separation, veneer checking or cracking, bowing, contraction or expansion of the stile or rail.
• Product failure or product concerns related to exposure to extreme changes in temperature or humidity is not covered under the warranty.
• No matter the location, products installed into non-air conditioned or humidity-controlled homes will expand. Seasonal homes should always be maintained with some type of climate control during off season or non-use.
• Natural expansion and contraction of a wood door can cause noticeable seams. These unavoidable seams are a natural characteristic of an applied paint finish and are not covered under the warranty.
• Proper finishing will slow the absorption of moisture, but will not eliminate it. Doors should be completely finished on all faces and sides as soon as possible in accordance with the “Finishing” instructions.

Because we use genuine wooden products, the color and wood grain are unique to your door. Some of these markings will become more pronounced during the wood finishing process. Woodport is not responsible for these variations. Please direct all questions regarding the proper application of sealers and finishes to your chosen finish supplier.

Woodport Doors recommendations for painting a factory primed door

• Our factory applied primer is an Acrylic, white, water-based product. Always read and reference the finish paint manufacturer’s instructions and re-prime doors with their recommended product, if it is necessary.
• For best adhesion results, sand doors lightly with fine grain sandpaper (180-220 grit).
• While sanding, pay special attention to any handling marks, raised grain or other blemishes.
• Slight additional sanding may be required for high gloss paints and/or spray applications.
• After sanding, clean the door with a soft cotton or fiber cloth to remove debris.
• Apply finish paint, as per the paint manufacturer’s instructions. Note that water-based paint products may highlight joints and raised wood grain.
• It is suggested that you test paint compatibility in a discreet area, to assure the desired appearance, before applying paint to the entire door.
• Apply finish paint to all six sides of the doors (including the top and bottom edges).
• Allow for adequate drying time after each coat is applied to confirm smoothness and color are correct.
• Woodport is not responsible for the overall appearance of the finish paint applied. If you have any questions or require further information regarding this subject, please contact Customer Service at (715) 526-7742, during normal business hours.

Painting Notes

Well executed prep-sanding is vital to the overall performance of the finish, and cannot be rushed. Ensuring a thorough prep-sanding can help regulate the desired outcome. Some paints require specific primer (i.e. most UV products) although our primer is very versatile, verify requirements from paint manufacturer to guarantee proper adhesion. If painting a door that has not been primed by Woodport, make sure to prime with appropriate product for the top coat being applied. Follow manufacturer’s instructions. Exterior doors must be primed with an exterior grade primer.

Finishing

Follow the below process to finish your door properly. If finishing a door with glass panes take extra care to properly tape off each pane. Pattern glass such as Frit and Frost can produce staining and/or blotchiness if finish materials seep through. Although we have recommendations on our website regarding the best practices for removal, there is no guarantee. Woodport Doors, LLC does not warranty any incident involving stain, paint, primer, or clear coat that distorts or blemishes the glass.

Sanding

• Sand lightly with fine-grit sandpaper (180-220). Sand “with the grain” to avoid scratches.
• Pay special attention to handling marks, raised grain and other blemishes.
• Sand slightly more for dark stains, high gloss paints and spray finishes.
• After sanding, clean the door with a soft cotton or fiber cloth to remove any debris.
• Interior and Exterior doors require the same prep work.

Finishing

A sanding sealer, otherwise known as pre-stain, is recommended to avoid a “blotchy” finish. For best results choose the same manufacturer for your sanding sealer, stain, and topcoat. Sanding sealer is not necessary if only a topcoat is being applied.

• Apply a thin coat of sanding sealer (or pre-stain) for a uniform appearance.
• Test for stain compatibility in a discreet area as some wood types do not react well to particular finishes.
• Notify the finish supplier if you detect an undesirable appearance and discontinue the finishing process until a solution is found. Apply the finishing products by following the instructions supplied by the manufacturer.
• A clear finish for lighter wood types like maple and birch is recommended. The natural characteristics of these wood types may make dark finishes appear uneven.
• Allow for adequate drying time after each coat is applied to confirm smoothness and color are correct.
• Seal all exposed wood surfaces with every coat, including the top and bottom.
• When staining the door, oil-based sealers work best for finishing. If painting the door, be sure to use a primer first. Water-based coats may highlight joints and raise wood grain.

Additional Exterior Finishing Recommendations

Use a stain and sealer combination with an alkyd-resin base as the first coat to both color and seal.

The second and third coats of clear finish should be either a solvent-borne (oil, alkyd-resin, or polyurethane resin-base) or a water-borne latex resin-base

• Solvent-borne finishes dry faster and are more water resistant, but they are more susceptible to UV degradation.
• Water-borne finishes have greater UV resistance and stronger exterior durability, but they require a longer period to dry, several weeks in some cases.
• Finishes last longer if they’re not in direct sunlight and weather. Woodport is not responsible for the overall appearance of the finish applied.

Glass Cleaning

Below is a link to the proper cleaning technique used for our glass products:

Glass Cleaning Video

Glass Cleaning Video – Part 2

Glass Disclaimer

Pattern glass, including, but not limited to, Frosted and Frit glass, for all interior and exterior applications, must be taped off and properly covered by the user finishing the slab/unit.

Woodport Doors LLC does not warranty any incident involving: stain, paint, primer, or clear coat that distorts or blemishes the patterned glass.